Rudraksha.GemRishi.com — Terms & Services

A VENTURE OF FATEH CHAND BANSILAL JEWELLERS

Welcome to Rudraksha.GemRishi.com. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Services. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By using Rudraksha.GemRishi.com, you confirm that:

• You have read and understood these Terms & Services.

• You agree to comply with these terms.

• The information you provide is accurate and complete.

• You are legally capable of entering into a binding agreement under applicable law.

If you do not agree with these terms, please discontinue use of the website.

2. About Rudraksha.GemRishi.com

Rudraksha.GemRishi.com is an online platform operated as a venture of Fateh Chand Bansilal Jewellers, providing Rudraksha products and related spiritual, gemstone, jewellery, and consultation services.

Product availability, specifications, pricing, and other information displayed on the website may be updated from time to time.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on the website are accurate.

However:

• Natural Rudraksha and gemstones are unique products and may naturally vary in colour, texture, shape, size, and appearance.

• Product images may appear slightly different depending on lighting, photography, and your device or screen.

• Availability is subject to actual inventory.

• GemRishi reserves the right to correct errors or inaccuracies in product information.

A product being displayed on the website does not guarantee its availability until the order has been confirmed.

4. Rudraksha & Spiritual Information

Information relating to Rudraksha, gemstones, astrology, traditional practices, spiritual significance, mantras, planetary associations, and suggested uses is provided for traditional and informational purposes.

Such information should not be interpreted as medical, financial, legal, psychological, or other professional advice.

GemRishi does not guarantee any particular physical, medical, financial, professional, personal, or other outcome from the use of Rudraksha or gemstones.

Individual experiences and traditional beliefs may vary.

5. Pricing

All product prices displayed on the website are subject to change without prior notice.

Prices may change due to:

• Product availability

• Market conditions

• Product specifications

• Certification

• Promotions

• Applicable taxes or other charges

The applicable price will be the price displayed at the time of checkout, subject to order confirmation.

6. Orders

When you place an order, you are making an offer to purchase the selected product.

An order is considered accepted only after confirmation by GemRishi.

We reserve the right to:

• Accept or reject an order.

• Cancel an order where necessary.

• Limit quantities.

• Request additional verification.

• Cancel orders affected by pricing, inventory, technical, payment, or other errors.

If an order is cancelled after payment has been successfully received, the applicable refund will be processed according to our Refund Policy.

7. Payment

Payments may be processed through third-party payment service providers.

By completing a payment, you confirm that:

• The payment information provided is accurate.

• You are authorised to use the selected payment method.

• The transaction is legitimate.

GemRishi does not retain complete payment-card information where such information is processed directly by the applicable payment gateway.

8. Cash on Delivery

COD may be available on selected products, locations, and order values.

Additional verification or an advance payment may be required before dispatch.

Please refer to the applicable Shipping Policy for current COD conditions.

9. Shipping & Delivery

Shipping, dispatch timelines, delivery attempts, international shipping, customs, insurance, and related conditions are governed by our Shipping Policy.

Customers are responsible for providing accurate delivery information and being available to receive shipments where required.

10. Returns, Exchanges & Refunds

Returns, exchanges, refunds, custom products, ring resizing, and authenticity claims are governed by our Return & Exchange Policy.

Customers are advised to review that policy before placing an order.

11. Lifetime Authenticity Guarantee

GemRishi provides a lifetime authenticity guarantee for applicable gemstones sold through the platform, subject to the terms and verification requirements specified in our Return & Exchange Policy.

Any authenticity claim must follow the applicable verification process.

12. Intellectual Property

All content available on Rudraksha.GemRishi.com, including:

• Logos

• Brand names

• Text

• Product descriptions

• Images

• Graphics

• Videos

• Designs

• Website layouts

• Other original materials

is owned by or licensed to GemRishi and/or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

13. User Accounts

Certain features may require you to create an account or provide personal information.

You are responsible for:

• Providing accurate information.

• Maintaining the confidentiality of your login credentials.

• All activity carried out through your account.

You should notify GemRishi immediately if you believe your account has been accessed without authorisation.

14. Prohibited Use

You agree not to use the website to:

• Commit or facilitate unlawful activities.

• Attempt unauthorised access to the website or its systems.

• Interfere with website security or functionality.

• Upload malicious software or harmful code.

• Copy or scrape website content for unauthorised commercial purposes.

• Misrepresent your identity or payment information.

• Engage in fraudulent transactions.

• Abuse return, refund, COD, or other customer-service processes.

GemRishi reserves the right to restrict or terminate access where misuse or fraudulent activity is suspected.

15. Third-Party Services & Links

The website may use or link to third-party services, including:

• Payment gateways

• Logistics providers

• Analytics services

• Communication platforms

• Social-media platforms

• Other technology or service providers

GemRishi is not responsible for the independent policies, availability, security, or practices of third-party services.

Users should review the applicable third-party terms and privacy policies.

16. Website Availability

We make reasonable efforts to keep the website operational and accessible.

However, the website may occasionally become unavailable due to:

• Maintenance

• Technical issues

• Server or hosting problems

• Security incidents

• Internet or network failures

• Third-party service interruptions

• Circumstances beyond our reasonable control

GemRishi does not guarantee uninterrupted or error-free access to the website.

17. Limitation of Liability

To the extent permitted under applicable law, GemRishi shall not be responsible for indirect, incidental, special, or consequential losses arising from:

• Use or inability to use the website.

• Delays in delivery.

• Third-party service failures.

• Incorrect information provided by customers.

• Unauthorised access beyond our reasonable control.

• Customer reliance on traditional or spiritual information.

• Events beyond our reasonable control.

Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold GemRishi, its affiliates, employees, representatives, and service providers harmless from claims, losses, liabilities, or expenses arising from:

• Your misuse of the website.

• Your violation of these Terms.

• Fraudulent or unlawful activity.

• Information or content submitted by you.

• Violation of another party's rights.

19. Privacy

Your use of Rudraksha.GemRishi.com is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

20. Changes to These Terms

GemRishi reserves the right to modify or update these Terms & Services at any time.

Updated terms will be published on this page.

Your continued use of Rudraksha.GemRishi.com after updated terms are published constitutes acceptance of the revised terms, subject to applicable law.

21. Governing Law & Jurisdiction

These Terms & Services shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

22. Contact & Customer Support

For questions regarding these Terms & Services, orders, products, returns, shipping, or other customer-service matters, please contact:

Email: wecare@gemrishi.com
Phone: 98179 75978 / 98179 75972

Rudraksha.GemRishi.com
A Venture of Fateh Chand Bansilal Jewellers