Privacy policy

Rudraksha.GemRishi.com ā€“ Privacy Policy

A VENTURE OF FATEH CHAND BANSILAL JEWELLERS

At Rudraksha.GemRishi.com, your privacy is of utmost importance to us. We are committed to safeguarding the personal information you share with us and ensuring a secure and trustworthy experience.

This Privacy Policy explains what information we collect, how we use it, and how we protect it. This policy is in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

2. User Consent

By accessing or using Rudraksha.GemRishi.com, you:

  • Agree to the collection and use of your information as outlined in this policy.

  • Confirm that the information provided is accurate and updated.

  • If you do not agree with this Privacy Policy, you are advised not to use the website.

3. Information We Collect

3.1 Personal Information

We may collect:

  • Name

  • Contact number

  • Email address

  • Billing and shipping address

  • Payment details

  • Any information shared via WhatsApp, call, or email

3.2 Device & Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Referral source

3.3 Order Information

When you place an order, we may collect:

  • Product details

  • Transaction details

  • Delivery information

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates

  • Provide customer support

  • Prevent fraud and misuse

  • Improve our website and services

  • Personalize your experience

  • Send updates, offers, and promotions, only where consent has been provided

5. Sharing of Information

We do not sell your personal data.

We may share information only where necessary with:

5.1 Service Providers

  • Payment gateways

  • Logistics partners

  • IT and hosting providers

Information will be shared only to the extent required for service delivery.

5.2 Legal & Compliance

We may disclose information when required:

  • By law or legal process

  • To prevent fraud or misuse

  • To protect the rights of the company

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Track website performance

  • Analyze customer behavior

You may disable cookies through your browser settings. However, some website features may not function properly as a result.

7. Data Security

We follow reasonable security practices to protect your data, including:

  • Secure servers

  • Restricted access

  • Data encryption, where applicable

However, no system is completely secure, and users share information at their own discretion.

8. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Provide requested services

  • Meet legal and accounting requirements

You may request deletion of your data, subject to applicable legal requirements.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion, subject to legal requirements

To exercise these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such third-party websites. Users are advised to review the privacy policies of those websites separately.

11. Childrenā€™s Privacy

Our website is intended for users above 18 years of age.

We do not knowingly collect personal information from children below 14 years of age. If such information is identified, it will be deleted immediately.

12. Marketing & Communication

You may receive updates, offers, or newsletters from us where applicable.

You may opt out at any time through:

  • The unsubscribe link provided in marketing communications

  • A direct request to us

13. Policy Updates

Rudraksha.GemRishi.com reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page. Continued use of the website after changes are posted implies acceptance of the updated policy.

14. Limitation of Liability

While we take reasonable steps to protect your personal information, we are not liable for security breaches or incidents beyond our reasonable control.

Users are responsible for maintaining the confidentiality of their login credentials, where applicable.

15. Contact & Grievance Redressal

For any questions, concerns, privacy requests, or grievances regarding this Privacy Policy, please contact us at:

Email: wecare@gemrishi.com

Website: Rudraksha.GemRishi.com