Shipping policy

Rudraksha.GemRishi.com ā€” Shipping Policy

Secure. Reliable. Transparent.

We deliver your Rudraksha, gemstones, and jewellery with utmost care.

A VENTURE OF FATEH CHAND BANSILAL JEWELLERS

At Rudraksha.GemRishi.com, we are committed to delivering your Rudraksha, gemstones, and jewellery with the highest standards of security, reliability, and transparency. This Shipping Policy outlines the terms governing order processing, dispatch, delivery, and logistics.

2. Order Processing & Dispatch Timeline

2.1 Processing Time

All confirmed orders are processed within 2ā€“3 business days from:

  • Payment confirmation, or

  • Order confirmation for COD orders.

2.2 Dispatch Timeline

Dispatch timelines may vary depending on the product type:

Product Type Dispatch Timeline
Rudraksha / Ready Stock Products 1ā€“3 business days
Products requiring Certification 5ā€“10 business days
Customized Jewellery 5ā€“10 business days
High-Value / Special Products Case-specific

Exact dispatch timelines may be communicated at the time of purchase.

3. Shipping Methods & Partners

3.1 Domestic Shipping

We use trusted courier partners, including:

  • Blue Dart

  • Delhivery

  • DTDC

  • Ambe Express

  • BVC

3.2 International Shipping

We ship globally through:

  • Shipglobal

  • BVC

All shipments are fully trackable, except in limited postal cases, and are handled through secure logistics channels.

4. Delivery Timelines

4.1 Within India

  • Metro Cities: 2ā€“4 business days from dispatch

  • Non-Metro Cities: 3ā€“7 business days from dispatch

4.2 International Delivery

  • Express Shipping: 7ā€“12 business days

  • Postal Shipping, where applicable: 10ā€“20 business days

Delivery timelines may vary due to customs clearance, local courier operations, and other external factors.

5. Shipping Charges

5.1 Domestic Shipping

Free shipping may be available on promotional or qualifying orders. Nominal shipping charges may apply to low-value orders.

5.2 International Shipping

International shipping charges depend on:

  • Destination

  • Product value

  • Courier type

Applicable charges are clearly communicated before checkout.

6. Cash on Delivery (COD)

COD is available on select orders and locations.

  • COD orders may be shipped for values up to ā‚¹10,000 with a 10% advance payment.

  • COD is not applicable to orders above ā‚¹10,000.

  • Minimum order value may apply.

  • GemRishi reserves the right to approve or reject COD orders or request a partial advance for high-value orders.

7. Packaging, Safety & Insurance

All applicable shipments are:

  • Packed securely in tamper-proof packaging.

  • Discreetly packaged, with no gemstone, Rudraksha, or jewellery details displayed externally.

  • Fully insured until delivery.

Insurance costs are included in the applicable shipping charges.

8. Order Tracking

Tracking details may be shared through:

  • Email

  • SMS

  • WhatsApp

  • Call

Customers can track their shipments in real time. In case of tracking delays or issues, our customer support team can provide assistance.

9. Delivery Guidelines

9.1 Address Accuracy

Customers are responsible for providing a correct and complete delivery address.

An incorrect or incomplete address may result in delivery failure and additional charges.

9.2 Delivery Attempts

The courier partner will generally attempt delivery 2ā€“3 times.

After unsuccessful delivery attempts, the shipment may be returned to the original GemRishi address.

9.3 High-Value Shipment Protocol

For high-value shipments:

  • A signature may be mandatory.

  • ID verification may be required.

  • The customer or an authorized person must be available to receive the shipment.

10. International Shipping ā€” Important Terms

10.1 Customs Duties & Taxes

All applicable duties, VAT, and import taxes are to be borne by the customer.

Charges vary according to the applicable laws of the destination country.

10.2 Customs Delays

GemRishi is not responsible for delays caused by customs clearance procedures.

10.3 Refused Shipments

If a customer refuses delivery or fails to clear customs, the customer will be responsible for:

  • Return shipping charges

  • Customs duties

  • Handling fees

Any applicable refund will be processed after the product is received back by GemRishi, after deducting applicable charges.

11. Shipment Restrictions

Certain Rudraksha, gemstones, or jewellery products may not be shippable to specific countries or may be subject to courier restrictions.

In such cases, an alternate shipping method may be used, or the order may be declined.

12. Damaged / Tampered Delivery

If a package appears damaged or tampered with, the customer must:

  1. Refuse delivery immediately, where possible.

  2. Record clear video/photo evidence of the package.

  3. Inform GemRishi within 24 hours.

Failure to report damage or tampering within the specified period may result in rejection of the applicable claim.

13. Lost Shipments

If a shipment is lost in transit, GemRishi will initiate an investigation with the relevant logistics partner.

A resolution, which may include replacement or refund, will be provided after verification.

14. Delays & Force Majeure

Delivery may be affected by circumstances including:

  • Natural disasters

  • Government restrictions

  • Strikes

  • Logistics disruptions

  • Pandemics

  • Emergency situations

  • Other circumstances beyond reasonable control

GemRishi will keep the customer informed wherever possible but shall not be held liable for such delays.

15. Cancellation Policy ā€” Shipping Stage

Orders cannot be cancelled once they have been dispatched.

16. Return Shipment Responsibility

All returns must be securely packed and shipped through a reliable courier.

Return shipping costs are borne by the customer, subject to the applicable Return & Refund Policy.

17. Liability Limitation

GemRishi shall not be liable for:

  • Delays caused by courier partners or customs

  • Incorrect addresses provided by customers

  • Failure of the customer to receive delivery

  • Indirect or consequential losses

18. Customer Responsibility

By placing an order, the customer agrees to:

  • Provide accurate contact and delivery details.

  • Cooperate with the courier and customs authorities where required.

  • Ensure timely receipt of the shipment.

  • Follow applicable delivery and verification requirements.

19. Policy Updates

GemRishi reserves the right to modify this Shipping Policy at any time.

Any updated policy will be published on this page.

20. Contact Support

If you have questions about your shipment or need assistance with tracking or delivery issues, please contact us at:

Email: wecare@gemrishi.com

Our support team will be happy to assist you.